1. Cancellation Charges for Individual Bookings

If cancelled 72 hours prior to the arrival date full refund will be processed.

If cancelled within 0-72 hours prior to Check In date, one night retention will be charged.

2. Applicable on Blackout dates (24th, 25th, 30th & 31st of December, Long weekends, National Holidays)

20% retention of booking amount will be charged, if cancelled within 30 days from the Check In date.

25% retention of booking amount will be charged, if cancelled within 15 days from the Check In date.

50% retention of booking amount will be charged, if cancelled within 7 days from the Check In date.

If cancelled within 0-72 hours prior to Check In date, NO REFUND will be processed.

3. Cancellation Charges for Group bookings, Conference and Marriage Function

A group booking is defined as 11 rooms and above.

A Conference or Marriage Function is defined as 50 or above pax.

25% retention of booking amount will be charged, if cancelled within 30 days from the Check In date.

30% retention of booking amount will be charged, if cancelled within 15 days from the Check In date.

50% retention of booking amount will be charged, if cancelled within 7 days from the Check In date.

20% retention of booking amount will be charged, if cancelled before 30 days of the Check In date.

If cancelled within 0-72 hours prior to Check In date, NO REFUND will be processed.

Note:

  • Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy above.
  • There will be 5% cancellation charges in case payment is done via Credit/Debit card.
  • Credit/debit card online refunds will only be made against BHIM, Paytm, credit/debit card bookings and usually take 22 working days. The original receipt must be presented for processing the refund if applicable as per the company policy.